COVID-19 Readiness Update

We’re adjusting how we serve you

Adjusting How We Serve You

Dear Members,

The bottom line is this: Your money is safe and available for you; we are just temporarily shifting how we serve you. 

As always, you can access your account through online banking, and CU*TALK. We are also available by phone at 205-426-0578:

  • 9am – 5pm, Monday – Friday

We can and want to help, let us know how we can serve you.

Thank you for your flexibility and patience during this time as we respond to the latest updates regarding COVID-19 guidelines with a mindset of how we can provide creative solutions during challenging times. As your world changes, we will be here to provide the financial assistance you need. 

As we take care of each other, we will continue to be here to take care of you.

Thank you for being a member.

Best Regards, 

Gina Bigham

CEO/Manager

Credit Union Status: Drive-thru & phone only

Monday – Friday: 9AM – 5PM

Utilize Our Online Tools

Online Banking

Check your balance, make payments, and transfer money right from your phone or computer.

Access Online Banking >

CU*TALK

You can conduct many of your transactions, including transferring and checking account balances. 

  • Dial 1-800-860-5704; Access code: 814.

Online Banking

WHAT YOU CAN DO WITH ONLINE BANKING

  • Review the balance of your checking, savings, money market, certificate of deposit, and loan accounts.
  • Set alerts for when automatic deposits or withdrawals are processed by clicking the eAlerts Subscriptions within Online Banking.
  • Enroll in eStatements and eliminate the need for paper statements.
  • Update your address or phone number.
  • Manage contact preferences.

Relief Options

For members affected by the economic impacts of COVID-19

You may be eligible for assistance such as the following:

  • Financial Counseling to help you make decisions that are in your best interest
  • Pay interest only on existing loans
  • Reduce payments by extending current loan terms

Free Skip-a-Payment Application

If you or your family has been financially impacted by the coronavirus (COVID-19) pandemic MCFCU will allow you to Skip-A-Loan Payment(s) for two months FREE. You must have paid your existing March loan installment in order to be eligible.

Download the Form as a PDF

Download the Form as a Word Doc

COVID-19 Emergency Loan

If you’re experiencing lost wages, unexpected childcare costs, or anything else due to the Coronavirus, Marvel City can lend a helping hand with a low-interest personal Emergency Loan.*

Download the Form as a PDF

Download the Form as a Word Doc

*Loan subject to credit approval.

We Want to Help

Please NEVER include your personal member account information (account numbers, PINs, etc.)

Has it affected your job status?